![]() ![]() ![]() Now is time to open a ticket with support and start the series of troubleshooting to figure out the root cause of the issue.Īfter opening the ticket I was told that the issue could have possibly been caused by a bad firmware image, or a corrupted configuration. Problem: I received a ticket today stating that users in one our computer labs were unable to access the internet.Īfter arriving onsite I discounted the device and plugged directly into the ISP link and confirmed that they were no issues with the ISP connection. Objective: I goal of this document is meant to outline a few steps that will allow you to troubleshoot the cause behind why users were unable to access the internet while behind a Fortigate 100A device. ![]()
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June 2023
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